Terms & Conditions

Production Time:

production time may vary depending on the amount of work we have. Maximum it will take us 10 business days to ship your order.

 

Shipping:

We won't be held accountable for lost orders if it is orders with no tracking number. We will give you feedback in all orders with tracking number.

 

Size:

Collar sizes are available in the description of each collar in our store. If you are still unsure which size to choose please contact us we would be happy to help If you choose the wrong size we change but the postage is the responsibility of the customer.

 

Defective product:

If there is a manufacturing defect in our products we will exchange or refund your money.

Warranty:

2 years

Exchange:

if the product is not what you wanted we exchange in 15 days after receiving shipping costs  are the responsibility of the costumer. We don't exchange personalized products.